COVID19 Statement

Managing the Workplace  

• Determine and post occupancy limits for common areas. See the COVID-19 Safety Plan for guidance on establishing occupancy limits. 
  • One guest only in waiting area and reception, one guest at mani station, one guest at hair station, one guest at pedi station, maximum one private room in use at one time
• Rearrange gathering areas such as break areas, lunch rooms, and supply rooms to ensure safe physical distances can be maintained. This may involve removing or moving furniture. 
  • Done, furniture has been moved accordingly 
• Arrange workstations of hairstylists, barbers, nail technicians, estheticians, or other staff to ensure adequate physical distancing of 2 metres between stations is maintained.
  • Done, amount of work stations has been reduced to ensure safe social distancing 
• Consider creating cohorts of workers who work together and who do not interact with other cohorts. This will assist in reducing transmission throughout the workplace in the event that a staff member becomes ill. 
  • Done
• Examine reception, retail, and other interior areas to determine how workers and clients can move through the area while maintaining physical distance. Consider marking off areas on the floor where people can wait in line with markers or cones. Use arrows to show how people should move past one another in congested areas.
  • Done, guests are closely supervised and will be directed to stations or areas and not allowed to line up or congregate. 
• Remove magazine racks, booklets, brochures, toys, and product sell sheets from client areas, including the reception area and lobby. Done

• Remove product testers.
  • Signage has been applied – Do not touch and remove all testing products 
• Control access to entry points for workers, clients and deliveries. If the building has multiple access points, consider designating one door for entry and another for exit. 
  • Only one exit/entrance – will be monitored by Manager

• Provide barriers, such as plexiglass, at the reception desk, between service stations or sink areas, or other areas where the physical distancing requirement cannot be maintained. Ensure that barriers are included in the cleaning and disinfecting protocols. 
  • Done
• Stagger lunch and coffee breaks.
  • Done, all lunch breaks will be staggered
• Try to limit the use of cash and limit the handling of credit cards and loyalty cards wherever possible, by allowing clients to scan or tap their cards and handle the card readers themselves. Encourage tap payment over pin pad use. 
  • Done, credit or debit only 
• Post COVID-19 protocols using signage for both workers and clients throughout the workplace. Consider posting signage in other majority languages or provide pictograms. 
  • Signage to posted

• Consider posting COVID-19 related policies to the company website and to social media. Include the policies in an email confirmation for clients after booking so they know what to expect. 
  • Posted to the Website – service by appointment – no walk ins, call for appointment, please arrive only 15 minutes before your appointment, bring a cloth mask – if you do not have one, one will be supplied for $1.00. Upon entry you will be asked to sanitize your hands and complete a covid 19 self test form
• Ensure you coordinate the health and safety of both workers and independent operators working in your spa or salon, such as stylists, nail artists and individuals providing esthetic services. 
  • Reviewed in employee training May 16, 2020

Client Management 

• Establish policies and procedures around clients entering the premise:

• • Ask clients when booking whether they have symptoms of COVID-19. Ask them to cancel their appointment if they develop symptoms or have a family member who is confirmed or suspected of COVID-19. Remind clients of this policy when they arrive for their appointment. 
    • Done
  • Advise clients to remain outside the premises until their scheduled appointment time. 
    • Done
  • Clients should arrive alone if possible (i.e., no children, friends or family accompaniment allowed). Include consideration for disabled individuals and those persons who require accompaniment (e.g. a parent or guardian).
    • Done, all clients must come alone unaccompanied, unless they need assistance.  
  • For retail-only sales, arrange in advance and schedule a pick-up time to avoid overlapping of service clients waiting in reception, or checking in or out for services.
    • Done, all products are only available upon request and order. No product is to be touch without assistance. 

• • Eliminate booking large groups for services unless physical distancing can be maintained.
    • Only single appointments are available. No group appointments
  • Implement procedures to limit the number of people on-site. Consider prohibiting walk-ins and requiring all appointments be booked in advance. Consider locking the premise when at capacity and place signage on the door with contact information so clients can make an appointment. Done, walk ins prohibited unless space available. 
  • Avoid shaking hands or other unnecessary physical contact. Done, covered in training
  • Have all clients wash their hands or use alcohol-based hand sanitizer upon entering your place of business. Done – sanitizer available at all stations including waiting and reception
  • Ask clients to remove and replace their own jacket rather than be assisted by a staff member.
    • Done
  • Consider suspending the practice of offering tea, coffee, water, or other food and beverage items to clients. If you do continue this practice, use disposable cups or offer bottled beverages instead of shared items.

• Done, drinks will only be served using disposable cups 

• Establish policies around handwashing. This should include having workers wash hands before and after each client, at the beginning and end of shift, after handling money and after touching used towels, gowns, tools and equipment, and delivery items. Put up signage or posters.
  • Done, all employees must constantly wash their hands and posters have been put up

Providing Personal Services 

• • For services where physical distancing cannot be maintained and other control measures such as barriers cannot be used, masks should be worn to reduce the risk of transmission. Cloth and surgical masks may not protect the wearer from the virus because they do not form a tight seal with the face, but they can reduce the spread of the wearer’s respiratory droplets to others. For that reason, clients should be required to wear masks for these services to protect workers. Workers should also wear masks to protect clients. Refer to WorkSafeBC guidance on selecting and using masks.

• Employees will wear face shields and surgical masks and nitrile gloves. Guests will wear cloth masks 

• • Inform clients if masks will be required for their services at the time they book the appointment. Post signage at the workplace of this requirement.

• Done, clients must wear masks when entering 

• • Provide masks for clients who have not brought their own.
    • Done, mask are available
  • Use larger treatment rooms wherever possible.
    • Not applicable
  • Restrict or prohibit services identified as “high risk” where appropriate controls cannot be implemented. This may include facials or threading services that require close contact over extended periods and where clients cannot wear masks.

• Done, facials are unavailable 

• • Allow workers to wear gowns, smocks, or aprons to cover street clothing. Have these items removed and laundered at the end of each workday.

• These supplies are provided, laundry facilities are on site

• • Establish hand washing practices that include washing hands before and after every client. Avoid touching the face (eyes, nose, and mouth) while providing services to clients.

• Done and signage in place

Tools and Equipment 

• Establish hygiene practices that address the needs of the workplace that includes the requirement to wash or sanitize hands after coming into contact with public items.
  • Done 
• Minimize the sharing of tools, equipment and product (e.g. shears, irons, nail clippers, gowns, etc.). Provide each worker their own set of tools if possible.
  • Done
• Use single-use items, such as single use make-up applicators if possible, and discard these after use. Guidance for single-use disposable items is provided in Guidelines for Personal Service Establishments by the Ministry of Health.
  • Done

Enhanced Cleaning and Disinfecting 

• Add additional time between all appointments to allow for proper cleaning and disinfecting, and incorporate this into your cleaning and disinfecting protocols.
  • Done
• Clean and disinfect workplace frequently throughout day, between clients, and at end of day. Follow the cleaning and disinfecting guidance provided by WorkSafeBC.
  • Done
• Reduce the amount of retail products on shelves for easier cleaning.
  • The amount of product availability has been reduced and products will be available upon request. 
• Clean and disinfect all tools and equipment between each client.
  • Between each client the tools will be cleaned and disinfected according to beauty safe protocols. No tools are to be reused unless cleaned first

Additional Resources 

• Beauty Safe Certificates 
  • Level 1: General Trades – Infection Prevention and Control 
  • Level 2: Hair Styling/Barbering 
  • Level 2: Esthetics